Privacy Policy

Last Updated: November 3, 2025

Who We Are & What This Is About

Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Ignis Wraith Fitness, we're serious about protecting your info just like we're serious about helping you crush your fitness goals. This policy explains what data we collect when you train with us, how we use it, and what rights you've got. We're based in Vancouver, BC, Canada, and we follow all the Canadian privacy laws (PIPEDA, for those who care about acronyms).

Our facility is located at 1845 Hastings Street East, Vancouver, BC V5L 1T3. You can reach us anytime at (604) 555-9247 or shoot us an email at info@igniswraithverse.info if you've got questions about this stuff.

What Information We Collect

When you sign up to train with us, we need some basic details to make everything work smoothly. Here's what we typically collect:

  • Personal Basics: Your name, email, phone number, address, date of birth - the usual stuff you'd expect
  • Health & Fitness Info: Medical history, injury reports, fitness goals, body measurements, workout performance data. We need this to keep you safe and help you actually reach your goals
  • Payment Details: Credit card info, billing address, membership plan choices. We use secure payment processors, so your card details aren't sitting on our servers
  • Emergency Contacts: Because high-intensity combat training isn't playing around, and we need to know who to call if something goes sideways
  • Facility Usage: Check-in times, class attendance, equipment usage. Helps us figure out when to schedule more classes or buy more gear
  • Photos & Videos: Sometimes we take pics or videos during classes for social media or promotional stuff. We'll always ask first though

How We Actually Use Your Information

We're not in the business of selling your data or spamming you with junk. Here's what we actually do with your info:

  • Managing your membership and processing payments (kinda obvious, right?)
  • Designing personalized training programs that actually work for YOUR body and goals
  • Communicating about class schedules, facility updates, or changes that affect you
  • Keeping track of your progress so you can see how far you've come
  • Ensuring safety during high-intensity workouts by knowing about your health conditions
  • Improving our services based on what's working and what's not
  • Sending you relevant fitness tips, nutrition advice, or promotional offers (you can opt out anytime)
  • Meeting legal requirements like tax reporting or insurance documentation

Who Gets to See Your Data

Your info stays pretty locked down, but there are a few situations where we might share it:

  • Our Training Staff: Your coaches and trainers need access to your fitness data and health info to do their jobs properly
  • Payment Processors: Companies like Stripe or Square handle the credit card transactions securely
  • Service Providers: Our booking software, email platform, and CRM systems process your data on our behalf
  • Emergency Services: If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff
  • Legal Requirements: If the law requires it (court orders, investigations, etc.), we'll comply
  • Business Transfers: If we ever sold the gym (not planning on it), your membership info would transfer to the new owners

We DO NOT sell your personal info to third parties for marketing. That's just shady, and we don't roll like that.

How We Protect Your Information

Security's a big deal for us. We use industry-standard measures to keep your data safe, including encrypted connections, secure servers, restricted access controls, and regular security audits. Our staff is trained on privacy practices, and we've got policies in place for handling data breaches if they ever happen.

That said, nothing's 100% foolproof in the digital world. We do our best, but you should also use strong passwords and keep your account info private.

Your Rights & Choices

Under Canadian privacy law, you've got some solid rights when it comes to your personal data:

  • Access: You can request a copy of what personal info we've got on file for you
  • Correction: If something's wrong or outdated, let us know and we'll fix it
  • Deletion: Want us to delete your data? We'll do it, unless we're legally required to keep it
  • Opt-Out: Don't want marketing emails? Click unsubscribe or tell us directly
  • Withdraw Consent: If you've agreed to something specific, you can change your mind later
  • File a Complaint: If you think we've mishandled your data, you can complain to the Privacy Commissioner of Canada

To exercise any of these rights, just contact us at info@igniswraithverse.info or call (604) 555-9247. We'll respond within 30 days.

Cookies & Website Tracking

Our website uses cookies - those little data files that help the site work better and remember your preferences. We use them for keeping you logged in, remembering your class favorites, analyzing website traffic through Google Analytics, and improving user experience.

Most browsers let you control cookies through their settings. You can block them if you want, but some features might not work as smoothly.

How Long We Keep Your Data

We keep your personal information for as long as you're an active member, plus a reasonable period afterward for business and legal purposes. Active membership data is kept indefinitely while you're training with us. After cancellation, we typically keep records for 7 years (Canadian tax law requirement), then securely delete everything unless there's a specific legal reason to keep it longer.

Marketing communications get purged after 2 years of inactivity if you haven't engaged with us.

Third-Party Links

Sometimes we'll link to other websites - supplement stores, nutrition resources, fitness blogs, whatever. We're not responsible for their privacy practices though. When you click away from our site, you're on your own. Check out their policies if you're concerned.

Children's Privacy

Our programs are designed for adults 18 and older. If you're under 18 and want to train with us, we'll need parental consent and we'll collect that information from your parent or guardian, not directly from you.

Changes to This Policy

We might update this privacy policy from time to time as our business evolves or laws change. When we do, we'll post the new version here and update the date at the top. If there are major changes that affect how we use your data, we'll send you an email heads-up.

Common Questions

Absolutely. Just send us an email at info@igniswraithverse.info or give us a call, and we'll compile everything we've got on file for you. It usually takes about a week to pull it all together, and we'll send it in a readable format.

Only with your trainers who need it to design safe, effective programs for you. In an emergency, we'd share relevant info with medical personnel. That's it. We don't hand it over to insurance companies, marketers, or anyone else without your explicit permission or a legal requirement.

There's an unsubscribe link at the bottom of every marketing email we send. Click it, and you're off the list. You'll still get important stuff like billing confirmations and schedule changes related to your membership, but no more promotional content.

We're required by Canadian law to keep financial records for 7 years for tax purposes. After that period, we securely delete everything unless you come back and reactivate. If you want your data deleted sooner, we can wipe out everything except what we're legally obligated to keep.

Yeah, we use PCI-compliant payment processors that encrypt your card info. We never store your full credit card number on our own servers - just a token that lets us process recurring charges without actually having access to your card details.

Not really, and here's why - combat conditioning and high-intensity training can be risky if you've got certain health conditions. We need to know about injuries, heart issues, or other medical concerns to keep you safe. It's not about being nosy - it's about making sure you don't get hurt on our watch.

Contact Us About Privacy

Got questions, concerns, or requests about your privacy? We're here to help. Reach out anytime:

Email: info@igniswraithverse.info

Phone: (604) 555-9247

Address: 1845 Hastings Street East, Vancouver, BC V5L 1T3

Privacy Officer: Available during regular business hours (Mon-Fri, 6am-9pm; Sat-Sun, 8am-6pm)